Refund

Please see credit authorization CA to return product for credit to your PayPal or Credit Card. LEDLight.com will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. If your product title has NCNRNW and in the product subtitle has Non-Cancelable, Non-Returnable, Non-Warranty the product cannot be returned for credit or for repair.

 

Incorrect or Missing Product Shipped (IPS)

Up to 3 days after receiving the order if the order has incorrect or missing product shipped the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a incorrect or missing product shipped IPS. Please make sure to write IPS and the order number in the subject line. Please write in the message body the incorrect or missing product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a IPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The customer is required to verify the original ordered products when the order is placed. If the customer does not contact LEDLight.com by support ticket system when the order is placed the customer has verified and accepts that the order is correct. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. LEDLight.com pays for shipping and ships correct or missing product to the customer after the customer returns the incorrect product. If the receiving date of the returned product is past the 15 days when the (IPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. LEDLight.com provides the customer a prepaid return shipping label to ship the incorrect product back to LEDLight.com. LEDLight.com does not ship the replacement product until customer returns the incorrect product with shipping label provided by LEDLight.com Products marked with NCNR "Non Cancelable Non Returnable" are not returnable for credit. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. The customer agrees that LEDLight.com will not ship the correct product until the customer ships back the incorrect product back to LEDLight.com, once active tracking is provided for the return ips LEDLight.com will ship out the correct product.
For products 69786, 76484 and 26847 voids warranty and cannot be returned for incorrect product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.
For products 69786, 76484 and 26847 voids the warranty and cannot be returned for incorrect product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

 

Defective or Broken Product Shipped (DPS)

Up to 5 days after receiving the order if the order has defective or broken product the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a defective product shipped DPS. Please write in the subject line DPS and the order number. Please write in the description the defective or broken product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a DPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the return product. The customer agrees that if they do not returned the defective bulbs that no further bulbs will be sent.

LEDLight.com test every LED Light before it is shipped so please verify that your product is defective or broken before contacting LEDLight.com to request a valid and unique ( DPS) authorization number for each order that is defective or broken. LEDLight.com will send a prepaid shipping label so the customer can return the broken or defective product to LEDLight.com. If the receiving date of the returned product is past the 15 days when the (DPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. If the returned product is found to be defective by LEDLight.com the customer will get credit for the order up to the original shipping cost of the order and credit for faulty or broken or defective product. The customer should place a new order immediately to replace the defective or broken product while the (DPS) is being processed up to 4 weeks due to shipping and processing time. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit, repair or replacement. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. LEDLight.com will use for a defective product shipped the original shipping cost or the cost to ship the defective product(S) back to LEDLight.com whichever is lower "Determined at time of return using best way ground shipping cost". The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package. The customer agrees to help LEDLight test the defective product by using a power supply that is not in the circuit or fixture/socket that they are installing the product into. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued.
For products 69786, 76484 and 26847 voids warranty and cannot be returned for defective or broken product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was when shipped being able to light the bulb and no fan noise and no damage to the bulb.
For products 69786, 76484 and 26847 voids the warranty and cannot be returned for defective or broken product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.
The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product.

 

Product Return for Credit Authorization (CA)

Up to 30 days from date of purchase the customer is required to request a credit authorization CA code so you can return order for credit for up to 30 days from the order date to request a valid and unique credit authorization (CA) number for each order to return for credit. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a credit authorization CA. Please write in the subject line CA and the order number. Please write in the message body the item SKU and the quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a CA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card or PayPal account. No refunds are allowed after 30 days from the order date for any reason. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non-returnable product back to customer. Products marked with NCNR "Non cancelable non-returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable non-returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package.
For products 69786, 76484 and 26847 voids warranty and cannot be returned for credit when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb
For products 69786, 76484 and 26847 voids the warranty and cannot be returned for credit when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb

 

Product Return for Repair Authorization or Replacement Authorization (RA)

Each product has the warranty period displayed in the product detailed information page. This is from the order date if the customer wishes to return defective product the customer is required to contact LEDLight.com Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a return for repair authorization. Please write in the subject line RA and the order number. Please write in the message body the product SKU and quantity , repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a RA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees led bulbs used in vintage 6 Volt motorcycles will not be warrantied due to the motor cycle is not regulated or the customer thinks the motor cycle is regulated and causes the 6 volt led bulbs to be over voltage and fail usually by the components in the led bulb are heated up so bad that they fall off the circuit board due to thermal destruction caused by the motor cycle voltage above 7 Volts when the motor cycle engine is revved. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The defective product must be in original un-modified condition and returned with all original packaging and the original invoice/ packing slip must be included or the (RA) will be refused and the customer will be required to pay for shipping the non-returnable product back to customer. The defective product will only be repaired or replaced with the same exact product only, color and base type no changes are allowed. The (RA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (RA) was issued the (RA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. Products that are marked with NCNRNW "Non Cancelable non-returnable Non Warranty" on the order are not returnable for credit, repair or replacement. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. If the (RA) is returned without proper postage, the customer will be required to pay for postage amount and the (RA) will not be processed and the customer will be required to pay for return postage to return the unprocessed return. For international order return authorizations the customer will be responsible for shipping to and from our facility for replacement. Please allow up to 4 weeks for the (RA) to be processed due to shipping and processing time. All replacement items assume the remaining warranty of the original product. All replaced items become the property of REFLECTIVE ILLUMINATION LLC and the replacement becomes your property. Any orders that are RA orders will be shipped via UPS Ground or USPS first class mail. Placing a new order that must be paid for is the only way to edit shipping details.
For products 69786, 76484 and 26847 voids warranty and cannot be returned for repair or replacement when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb
For products 69786, 76484 and 26847 voids the warranty and cannot be returned for repair or replacement when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb

The customer agrees if the LED bulb or LEDLight.com product is subjected to higher voltage than the Voltage that is posted in the title of the LED bulb or LEDLight.com product or in the description of the LED bulb or LEDLight.com product or in the specification sheet of the LED bulb or LEDLight.com product the warranty is void and the bulb or LEDLight.com product will not be repaired or replaced. Signs of over voltage are components that are de-soldered due to over voltage, led's burnt out or damage to the led chip or other physical damage to the led ballast, such as a blown capacitor, melted plastic, or more than one LED bulb or LEDLight.com product has failed. The customer agrees due to manufacturer changes from batch to batch or over time we cannot match the color Kelvin when repairing or replacing LED bulb to match the other customers LED bulbs.

 

Order Cancelation

Order cancelation. LEDLight.com can cancel a order before LEDLight.com has assigned a tracking number to the order. Once a tracking number has been created for the order the order cannot be canceled. Please create a ticket using the create a ticket in customer portal https://www.ledlight.com/contact.aspx. Please put in the subject line Cancel order and provide the order number. Please make sure the system provides you a ticket number and keep this ticket number for proof that the order cancelation was requested. The customer agrees not to call or email LEDLight.com for cancelation.

 

Non Cancelable Non-Returnable (NCNR)

Products that are identified by "Non Cancelable Non Returnable" NCNR can not be canceled for credit or returned for credit. Products that are identified NCNR are products that are on sale, products that are for resale or special ordered products. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNR the product will be returned at the customer's expense and no replacement or credit will be issued. All special ordered items are prepaid 100% with a signed NCNR form only before the special order will be placed. Please allow 6 to 10 weeks shipping time for the special order.

 

Non Cancelable Non-Returnable Non Warranty (NCNRNW)

Products that are identified by "Non Cancelable Non Returnable Non Warranty" NCNRNW can not be canceled for credit, returned for credit, returned for warranty repair or returned for warranty replacement. Products that are identified NCNRNW are Low Voltage 12 Volt AC/DC products that can be damaged by improper use such as operating the product by an over voltage or under voltage or products that are on sale, or products that are discontinued and can no longer be repaired, replaced.

E27 Low voltage 12 Volt AC/DC products can be easily screwed into a line voltage E27 socket that is greater than 12 volts AC or DC and will destroy the product. G12 products are NCNRNNW because these products can easily be installed in sockets that have not had the ballast bypassed or removed and will destroy the G12 product due to over voltage. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNRNW the product will be returned at the customer's expense and no replacement or credit will be issued. The reason P15D-30 or P15S-30 led bulbs are NCNRNW is the led bulb is broken or damaged when inserted. G12 bulbs are NCNRNW because installing product 69786, 26847 or 76484 in a enclosed fixture or a restricted air fixture causes the G12 bulb to overheat and fail prematurely.