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LEDLight.com Refund Policy:
If for any reason you are not completely satisfied, please
email LEDLight.com within 30 days of your purchase.
LEDLight.com will refund the entire purchase price of the product less shipping
and
handling. Refunds will only
be shipped or returned to domestic addresses only if out of the country customer
will be required to pay the additional shipping cost for non-domestic return
authorization. Please email
LEDLight.com
for a return authorization (RA) number, an (RA) is required for each order
number, if more than one order is placed with the same person. If the product is not in original condition the product will not be accepted. Please inspect all
merchandise immediately upon receipt. Any product damaged or shortage claims must be reported within 3 days of delivery by
emailing
LEDLight.com.
The customer is responsible for shipping insurance and delivery confirmation
when returning (RA). LEDLight.com will not replace blown up 12VDC E27 bulbs
that are screwed into 120VAC. If customer wishes to exchange color, the customer will pay for both shipping
the product to us and shipping it back. We try to match LEDLights in color and
appearance but they can vary from order to order. All returns must include
original packing slip and return authorization (RA) number
marked on the box. The (RA) number is
valid for 30 days from issue date meaning that within 30 days or your purchase
you can return your order minus shipping cost. Please allow up to four weeks
from date of CA or RA authorization for the
account to be credited, or the
defective product to be replaced.
LEDLight.com Warranty Policy:
All products purchased directly from
LEDLight.com have a
1 year warranty.
Please save your email as a receipt for warranty.
No refunds after 30 days. LEDLight.com cannot warranty LED Lights that are not
designed for continuous use such as RV, boat and planes where the LED Light
is not used for the proper use. Please use LEDLight.com products that are
designed for continuous use such item
34344. LEDLight.com
will replace the warrantied items with the equivalent product in stock. The LEDs
color and the product appearance can change, LEDLight.com cannot guarantee to
replace the product exactly to match the product you have warrantied from
LEDLight.com in both product appearance and LEDs color. LEDLight.com will repair
or replace the defective product. If the product is repaired the LED Light will
be replaced with a new LED Light. The new LED may not match the existing LED
since it is new and manufactured in a new batch of LEDs. LED Lights fade over
time. LEDLight.com will warranty faulty or defective LEDs, LEDs that flash,
flicker or are not operating. LEDLight.com will not warranty LEDs that have
their light output decreased over time. LEDLight.com will only replace the defective LED
Light product and will not replace the other functioning LED products so that
they will match in color or brightness. LED Lights that are damaged by a
negative voltage or electrical, damaged by improper voltage or voltage spike
will not be warrantied.
LEDLight.com
Minimum order amount:
There is no minimum order
amount in the United States. To ship out of country there
is a minimum order amount of
$250.
(CA) Product
return for Credit
Up to 30 days
the customer is required to
contact LEDLight.com via email
or telephone to obtain a Credit
Authorization (CA) number to
return the product for credit.
Products that are marked with (NCNR)
on the order are not returnable
for credit. Customer wishes
credit authorization (CA) to
return the product within 15
days of CA customer will receive
credit on their credit card. If
the product is not in original
condition and all boxes and
packing are included the (CA)
will be refused and the customer
will be required to pay for
shipping the non returnable
product back to customer.
LEDLight.com receives and
processes the order please allow
up to 4 weeks for processing.
(RA) Product
returned for Replacement
Up to 1 year
the customer is required to
contact LEDLight.com via email
or telephone to obtain a Return
Authorization (RA) number to
return product for replacement.
Customer wishes to return
defective product customer must
obtain a return authorization
(RA) for replacement up to 1
year from date of invoice.
Products that are marked with (NCNR)
on the order are not returnable
for replacement. Customer is
issued a return authorization
number to return the defective
product only for replacement of
the same exact product. Customer
has 15 days to return product
using RA customer pays for
shipping cost to LEDLight.com.
LEDLight.com replaces the
defective product and pays for
shipping cost to ship the
replacement product to the
customer please allow up to 4
weeks for processing.

Backorder
Items
You have 30
days money back on your
backorder items from time
backorder items are shipped.
This does not include if part of
received order, only backorder
item. Your original items still
have 30 days from original
invoice. LEDLight.com can choose
the shipping method for backorder
items.
LEDLight.com
Email Reply Policy:
All emails
received by
LEDLight.com will be
answered by one of our
representatives as soon as
possible. If you do not receive
a "automated ticket" from
our system stating that we have
received your email please
resend your email, this means
that we have not received your
email and therefore cannot
respond to it.
LEDLight.com
Shipping Policy:
Shipping time
varies between service. Orders
are processed and shipped
usually the
same day before 12 p.m. during a
business week. Customer is
responsible for shipping on
backordered items. The shipping
carriers that we use are United
States Postal Service (USPS) and
United Parcel Service (UPS).
If you
placed your order by mail and
paid with a check, your order
will be held until your check
has cleared your bank, up to 21
days. We will send you an e-mail
confirmation when your order is
shipped. Our online inventory is
automatically updated as orders
are placed. If the Availability
of any item in your order has
changed, we will notify you of
any backordered items promptly.
We will also usually suggest
substitute items. If we do not
hear from you with you within 3
business days, we may choose to
ship the rest of your items and
close your order. Unless order
is expedited we will ship
expedited.
(IPS)
Incorrect or missing Product
Incorrect
or missing product than what was
ordered on the original order ID
the customer is required to
verify the original order
products when order is placed
via email or telephone. Up to 3
days the customer is required to
contact LEDLight.com via email
or telephone for a Incorrect
Product Shipped (IPS)
authorization number.
LEDLight.com pays for shipping
and ships the missing or
incorrect product to the
customer. LEDLight.com provides
the customer a prepaid return
shipping label to ship the
incorrect product back to
LEDLight.com
(DPS)
Defective or Broken Product
Up to 3
days the customer is required to
contact LEDLight.com via email
or telephone for a Defective
Product Shipped (DPS)
authorization number. Products
that are marked with (NCRA) on
the order are not returnable for
replacement or credit. Customer
is required to pay for shipping
the defective product to
LEDLight.com. Customer requests
Defective Product Shipped (DPS)
Return Authorization number for
each incorrect order and ships
product to LEDLight.com within
15 days of the DPS being
issued. Customer pays for
shipping the broken or defective
product to LEDLight.com. If the
product is broken and/or faulty
the customer will get credit on
shipping amount up to the
original shipping cost of the
order and credit for faulty or
broken or defective parts.
If the
customer ships a
product/products that do not
have a valid IPS, DPS, CA or RA
authorization number the
product/products will not be
processed and returned to the
customer and the customer will
be required to pay for the
shipping cost to have the
product/products returned. The
customer must have a unique
return authorization number for
each product/products that is
being returned for each order
that is being returned. Any
products that are returned that
are not on the unique return
authorization number will not be
processed and the customer will
be required to pay to have the
product shipped back that is not
on the unique return
authorization number for each
order ID that the customer is
returning. If the customer
refuses a shipment the customer
will be required to pay for the
shipping cost required to ship
to have the product shipped to
them. Please make sure the IPS,
DPS, CA or RA authorization
number is clearly marked on the
outside of the returned package
so that the order can be
processed.
Products
that are not returnable for
credit or replacement and are
identified by NCNR.
These
products are Edison based (E27)
12V AC/DC products. The reason
they are not returnable is
because they can be easily
screwed into a E27 socket that
is greater than 12 volts AC or
DC and will destroy the product.
If LEDLight.com issues an
incorrect (CA) or (RA) for these
products that are labeled on the
invoice as NCNR the product will
be ruined at the customers
expense and no replacement or
credit will be issued.

46856 3 Watt
12V AC/DC
79567 PAR38
Ultra Bright 12V AC/DC
75649 7 Watt
12V AC/DC
45795
Standard Ultra Bright 7 SMT 12V
AC/DC
87756 PAR16
3x1 Watt 12V AC/DC
LEDLight.com
reserves the right to process
the return authorization based
on the rules above even if
LEDLight.com issues incorrect
CA, RA, DPS or IPS.
We ship most orders
in used boxes. Because it
utilizes substantially less
energy to reuse than to recycle,
we will reuse packing materials
whenever possible, rather than
buy new, although recycled,
materials. Most packing
materials are also reused. Most
items may be shipped to FPO/APO
military addresses. Orders will
be shipped through the Postal
Service because UPS does not
ship to PO Boxes. Some
oversized/bulky items cannot be
shipped to FPO/APO addresses. You will be notified by
email if any items in your order
cannot be shipped to your
FPO/APO address. At the end of
the purchase order we offer a
shipping calculator to easily
determine the shipping cost
associated with that particular
order.
LEDLight.com Privacy Policy:
LEDLight.com
will secure and not release your
information
to anyone.
LEDLight.com Exclusion
of liability:
1.
We do not represent,
warrant or undertake that access
to our website, the Materials or
any part thereof will be
uninterrupted, reliable or fault
free.
2. We do
not represent, warrant or
undertake to you that our
website, the Materials or any
content contained therein will
be accurate, complete or
reliable.
3.
We do not represent,
warrant or undertake that any
services (whether or not
provided by us) will be provided
with due care and skill.
4.
To the extent permitted
by law, we exclude all liability
(whether arising in contract,
tort or otherwise and whether or
not due to our negligence) for
any damages, loss or expense
including without limitation,
direct, indirect, special or
consequential damage, or
economic loss which we may
otherwise have to you as a
result of:
a.
any access, use or the inability
to access or use website, or
reliance on the Materials and/or
any information contained
therein;
b.
any technical, factual, textual
or typographical inaccuracies,
errors or omissions on or
relating to our website, the
Materials or any information
contained therein;
c.
any
system, server or connection
failure, error, omission,
interruption, delay in
transmission, or computer virus;
d.
any delay
in providing, or failure to
provide or make available,
services and/or Materials or any
negligent provision of services
and/or Materials;
e.
any
Materials and/or information not
being fit for their intended
purpose;
f.
any
misrepresentation on or relating
to our website, the Materials or
the services (other than a
fraudulent misrepresentation
made by us or on our behalf).
g.
any use of
or access to any other website
linked to our website. even if
LEDLight.com or its employees
are advised of the possibility
of such damages, losses and/or
expenses. Any hyperlinks to any
other website are not an
endorsement or verification of
such websites and such websites
should only be accessed at the
user's own risks. This exclusion
clause shall take effect to the
fullest extent permitted by law.
Revised 10/20/08
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