Shipping

Shipping time varies between service. Orders are processed and usually shipped the same day before 10am Phoenix, AZ time. Expedited orders must be placed before 10am Phoenix, AZ time for the expedited order to be shipped the same day. Orders that are large, heavy, large quantity or bad weather please allow extra time to prepare the order. Orders that have fragile products such as ceramic, porcelain or glass please allow extra time to prepare the order. The shipping carriers that we use are United States Postal Service (USPS) and United Parcel Service (UPS). Our online inventory is automatically updated as orders are placed. If the Availability of any item in your order has changed, we will notify you of any backordered items promptly, we will also usually suggest substitute item. If we do not hear from you with you within 3 days, we may choose to ship the rest of your items and close your order. If the customer refuses a shipment the customer will be required to pay for the shipping cost required to ship to have the product re-shipped to them

Orders that are shipped to PO Boxes, or a FPO/APO address must use USPS and not UPS.  The customer must change the shipping address to a physical address if using UPS to ship the order. If the customer does not choose this option LEDLight.com will change the shipping method and charge for the extra shipping costs. At the end of the purchase checkout we offer a shipping calculator to easily determine the shipping cost associated with that order.

LEDLight.com does not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified. Using USPS the shipping time is around 2 to 5 days while UPS ground usually takes 5 to 7 days. LEDLight.com also provides 2nd day and next day UPS delivery options.

UPS Shipping
UPS Delivery Times
USPS Shipping
USPS Delivery Times

International Shipping

There is a minimum 250.00 USD for international orders, except for Canada. The orders must be paid by bank wire transfer only. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government.  LEDLight.com is not responsible for any duties, taxes or other associated import fees that your country may impose. All such fees are your responsibility, and are not included in the shipping charges. Please contact your customs office for information about additional fees. Please contact LEDLight.com phone operators to place an international order, the customer cannot place international orders online, the order will be canceled by LEDLight.com.

LEDLight.com will ship only to the following countries Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela.  When the customer is filling out the shipping and billing information please select the correct country in the country drop down box and select the correct country to ship international too. We are sorry but addresses in the preceding countries are the only destinations outside the United States that we ship to.

We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in, and we would like to apologize for any inconvenience this may cause we offer other payment methods such as wire transfer.

LEDLight.com is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsibility for the full order price and shipping costs for the order.

Should an international order be lost or damaged in shipping, we will file a claim with the US postal service. LEDLight.com will replace or issue credit for the lost order or damaged item(s) once the claim has been settled.  Our liability in cases of lost or damaged packages is limited ONLY to the amount of the claim paid and settled by the carrier.

If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.

The actual shipping weight displayed during checkout may not be accurate. Extra shipping weight includes the additional handling costs due to the care needed in packing and shipping LED Lighting. Please make sure that you agree with the total shipping and handling cost before you submit your order.

 


Payment Methods

The customer can pay by Visa, Master Card, American Express, Discover, PayPal, money order, cashier check, check, wire transfer or a net 30 account purchase order. Please mail check, cashier check or money order. Please allow up to 21 days if you placed your order by mail and paid with a check, cashier check, money order, wire transfer your order will be held until your check has cleared our bank, up to 21 days. Please see creating an account guidelines by clicking here Personal and Business Accounts Purchasing Guidelines


Different Billing/Shipping

Personal accounts please contact your bank to update your credit card with the new and then update your customer account with the new address. Business accounts can change billing and shipping addresses. Please see Personal and Business Accounts Purchasing Policies for more information.

 

Paid Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. A paid back ordered item will be marked on the packing slip when you receive the order showing the item back ordered and the quantity back ordered. The customer has 30 days from the time the backorder items are shipped to return for credit.  The customer warranty period shown is from date of paid back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  The customer can request a credit authorization on the paid back ordered item before it is shipped and up to 30 days after the back order has been shipped. Please contact LEDLight.com for a valid and unique return authorization number for each paid backordered items to be returned. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on paid backordered items.  Products that are marked NCNR or NCNRNW are not returnable and can not be canceled.

Q – What happens when my backordered item is discontinued?
A – We'll notify you When a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, Your order for the discontinued item will be canceled and refunded.

Unpaid  Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. An unpaid back ordered item will inform you that we are out of stock when you place the order.  The customer has 30 days from the time the unpaid backorder items are shipped to return for credit.  The customer warranty period shown is from date of back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  Please contact LEDLight.com to cancel an unpaid back ordered product. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on backordered items. Products that are marked NCNR or NCNRNW can not be canceled.

 

Special offers Cancellation

LEDLight.com special shipping and coupon offers subject to change or cancellation without notice.

 

FREE Shipping

Free shipping is only offered to orders shipped to the 48 United States that meet the minimum shipping threshold. It is the customer's responsibility to select the free shipping option during checkout, no refunds will be made for those that fail to do so. When returning for credit an order that was eligible for free shipping a 20% restocking fee will be deducted from the returned amount. If you are returning part of an order for credit and the product that you have retained is less than the amount that qualifies for free shipping a 20% restocking fee will be deducted from the returned amount.

 

Refused Orders or Shipping to an incorrect address

You are responsible for a 15% restocking fee for all product cost and all freight expenses if the order is returned due to the order being refused or the order is shipped to an incorrect address.

You are responsible for all products cost and all freight expenses if the order is not returned due to the order being refused or the order is shipped to an incorrect address.

 

Coupons

The maximum allowed percent off amount that the coupon can be used for will be shown in the coupon disclaimer. Only one coupon can be used per order. When returning a partial order for credit and the amount of the remainder order is less than the coupon than the amount that qualifies for the coupon, the coupon will be deducted from your returned credit amount.

 

Samples

LEDLight.com can not provide samples for free or a discounted price greater than what LEDLight.com already provides.  LEDLight.com offers a 30-day trial money back guarantee period if you are not satisfied with your purchase you can return it for refund with in 30 days of purchase date.

 

Phone Messages reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not call requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

 

Email reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not email requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

 

 

Exclusion of liability

1. We do not represent, warrant or undertake that access to our website, the Materials or any part thereof will be uninterrupted, reliable or fault free.

 

2. We do not represent, warrant or undertake to you that our website, the Material s or any content contained therein will be accurate, complete or reliable.

 

3. We do not represent, warrant or undertake that any services (whether or not provided by us) will be provided with due care and skill.

 

4. To the extent permitted by law , we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) for any damages, loss or expense including without limitation, direct, indirect, special or consequential damage, or economic loss which we may otherwise have to you as a result of:

a. any access, use or the inability to access or use website, or reliance on the Materials and/or any information contained therein;

b. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our website, the Materials or any information contained therein;

c. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus.

d. Any delay in providing, or failure to provide or make available, services and/or Materials or any negligent provision of services and/or Materials;

e. any Materials and/or information not being fit for their intended purpose;

f. any misrepresentation on or relating to our website, the Materials or the services (other than a fraudulent misrepresentation made by us or on our behalf)

g. any use of or access to any other website linked to our website. Even if LEDLight.com or its employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other website are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the state of Arizona.

Venue

The proper venue for any proceeding at law or in equity shall be Maricopa County, Arizona. The parties hereto hereby waive any right to object to venue in Maricopa County, Arizona.

Collections

THE CUSTOMER AGREES TO PAY ALL INVOICES WITHIN THE AGREED TERMS AND CONDITIONS. OUR STANDARD TERMS ARE NET (30) THIRTY DAYS. IN THE EVENT INVOICES ARE NOT PAID WITHIN THE AGREED TERMS OF THE INVOICE, THE CUSTOMER AGREES TO PAY INTEREST, CHARGED AT THE RATE OF 1.5% PER MONTH (18% PER YEAR) AND ANY COSTS INCURRED BY REFLECTIVE ILLUMINATION LLC IN COLLECTION OF MONIES DUE INCLUDING COLLECTION FEES, ATTORNEY FEES, COURT COSTS, ETC.

Past due accounts
All shipments will be withheld until the account is brought current, this includes IPS, DPS, CA or RA's or new orders until the customer pays their past due accounts.

 

Proof of payment

The customer responsibility to provide proof of payment for their account if requested. If the customer can not provide proof of payment for an invoice or account the customer is responsible for payment of the invoice in full.

Refuse service

We reserve the right to refuse service to anyone, including customers who provide incomplete, inaccurate, or false credit information, upon suspicion of credit card fraud or in any situation where we see fit in order to protect the rights and interest of REFLECTIVE ILLUMINATION LLC. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

No Representations

You acknowledge that neither REFLECTIVE ILLUMINATION LLC, nor anyone acting on or behalf, has made any representation or statement of fact or opinion to induce the purchase of any goods specified on your invoice.

Separability

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed separable from the remaining provisions of this agreement, which shall remain valid and enforceable according to its terms.

Notification of Changes
This policy is in effect as of January 2009. If we decide to change our store policies, we will post those changes on the LEDLight.com website store policies link so our users are always aware of our store policies.

Rush Orders
Any and all rush orders will be held until payment verification can be completed.

Special Ordered Item
Products ordered for a Business account that is not a standard item will be required to sign the eNCNR the order after the order is placed by clicking on orders, then the order, then eNCNR option sign YES. You will be instructed to do so at time of the order if applicable.

Personal and Business Accounts Purchasing Policies
Personal accounts are accounts that do not have a resale certificate and are purchasing for personal use

For personal accounts new and existing that require different billing and shipping address using a credit card must contact their bank to update the credit card to the new address. Once you have updated your credit card with your new address please update your customer account address and then checkout as usual. The bank does not approve the separate shipping address so we cannot approve a order with different billing and shipping address for a personal account. We are sorry this inconvenience due to excessive fraud. The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. A personal account is a account that does not have a transactional privilege resale certificate license.

Business accounts must have resale certificate for purchasing for resale or for business use or for government use
For a new business account that requires any of the following payment by net 30, no sales tax, government tax rate, use customer UPS account or different billing and shipping address must fill out eDealer application and Upload resale certificate to the customer account. For existing business accounts cannot be updated until the eDealer application is filled out and resale certificate is uploaded in the customers account. . The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. Please do not setup a eBusiness account if you do not have a transaction privilege resale certificate.

Email Communication
The customer agrees to use the same email address that the customer used to place the order on LEDLight.com website. The reason LEDLight.com requires the customer to use same email address as they placed a order is if there is a dispute LEDLight.com can immediately find all the communications date, time and record of the email correspondence.

Security and Privacy
The customer agrees that LEDLight.com can release the customers email address and email correspondence to the payment processor and to the bank only for only specific emails related to the order if there is a dispute.

Telephone
LEDLight.com can only provide sugestions over the phone such as what product to purchase or if the product is in stock. The customer agrees to verify the suggestions of LEDLight,com. LEDLight.com cannot place a order by phone. The customer will need to place the order online so customer can agree to the policies. LEDLight.com cannot generate IPS, DPS, CA or RA over the phone. The customer will need to email LEDLight.com at sales@ledlight.com to request a IPS, DPS, CA or RA. The reason LEDLight.com requires a email is so that there is a auditable trail showing time and date of the email and the correspondence of the email.

Contact


Phones Closed
9am-3pm Monday-Friday (MST)

 Sales: sales@ledlight.com
We accept American Express We accept Visa We accept Mastercard We accept Discover We accept PayPal
About Us

Reflective Illumination LLC is a privately owned corporation in the state of Arizona and is one of the nation’s leading suppliers for LED Lighting products. We provide LED Lighting products for residential household and commercial buildings for AC voltage systems as well as low voltage LED Lighting products for renewable energies such as wind, hydro, solar and off the grid power systems. LEDLight.com has an extensive automotive LED Light product line for automotive, recreational vehicles (RV), boats and planes.


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